I came with a spare key after business hours to pick my car up and take it elsewhere. The spare was not needed. My car was sitting in the lot unlocked and with the keys in the ignition. I was lucky enough that nothing was taken from it, but could have lost not only my GPS, but also my laptop computer.
Upon taking it to a different mechanic in the town of Sheboygan, my car was looked at, diagnosed, and fixed within two days. The mechanics at Don's had missed a coolant tank that was nearly rotted out. One would think that upon receiving a car that chronically overheats that the coolant tank would be one of the first places checked in a car.
My family and I have been going to Don for many years for tires and miscellaneous issues we can't fix on our own. He will NOT overcharge you for labor. Don let me borrow his own vehicle for the day while they troubleshooted my car! Good old fashioned honest service!
I took my car to Don's Auto after reading reviews and hearing very good things from family and friends. I could not have been more disappointed. After taking a week to replace a broken bleeder block on my car (the part had to be ordered), not more than a week and a half passed and I was in again with the same malfunctions. He told me that not only had the piece broken, but part of this stationary block had literally fallen off and was gone. He either failed to notice that the piece was a lemon upon installation or he installed it incorrectly. He told me I would need a new one and my car sat for another week while I waited patiently for news. I was able to pick my car up and was not charged anything for labor or parts (as it was no one's fault but the manufacturer or installers) and I was once more on my way, expecting the car to be fixed.
I am more disappointed than anything. The new owner seems to be a nice and very helpful individual, but through my experiences here I don't know what percentage of it is genuine and what is fake. I feel that I was taken advantage of as an easy mark as a 21 year old female - that, or he was inexperienced or unaware of how to fix my car's problems and did any work that he could charge me for. I will never take any vehicle back to this shop, and I would never recommend it to anyone.
Good job
If I lived in Oostburg, Don's Auto would be my shop. My car broke down on I-43 while passing through town. Google pointed me to Don's and upon explaining where I was over the phone, the new owner since April 2011 came out himself to take a look. When he couldn't get me going on the spot, he dragged my car to his shop with a tow strap instead of calling a wrecker that would've charged me over $80 for a 1/4 mile tow. At this point, he could've got me back on the road with a simple battery charge and some fuel additives, but knowing that I needed a new battery anyway I bought one from him just to give him the business. The owner was extremely kind and generous the whole time, and even apologized for his neighboring farmer having just spread a fresh load of cow manure. :) Which was fine with me. I'm so used to being nickel-and-dimed by big city shops in Milwaukee that my experience with Don's was still a breath of fresh air.
This time it was a week before I was back into his shop. It took a full week before I even received a phone call. And what a pointless call it was - he told me he had not yet had time to do more than glance at the car to see if the same part was broken again. He said it was not and that his first suspicions may have been accurate - that I had a blown head gasket which was leading to my car overheating so quickly. I told him to stop all work on the car (as if he had actually been doing anything).
Kirby S Auto Repair Service is a US Car Repair based in Oostburg, Wisconsin. Kirby S Auto Repair Service is located at 824 N 10th St, Oostburg, WI 53070, USA.
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